Did not like the product you had shopped? Changed your mind after receiving your order? No Worries. We do not want you to regret your purchase decision ever. We value your money, and we will not like you to waste your money in buying a product which you will never use. And hence, we offer a very simple 3 step return policy to our customers. Below are the 3 steps for returning your product.

Inform: You need to share the name and image of the product via email at shringarstreet@gmail.com within 24 hours from the time you receive your product. We will then approve your return request and then the next step follows.

Return: Once you receive our confirmation for your return request approval, you need to ship us the products you wish to return with all the original packaging by keeping it safely back into the box/packaging. The product(s) should be shipped back to us within 5 days from the day we approve your return request. The cost of shipping the product will be borne by the customer. The product(s) should be in its original and unused condition with intact packaging. We will not be able to process the refund if the product(s) is damaged or shipped without its original packaging. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products shipped.

Refund: The final step starts once we receive the returned package from you. Once we receive your package, we will inform you within 24-48 hours about the receipt. Upon quality check, we will calculate the applicable refund as per our Refund Policy.

Damaged Product Received:

All our products go through a ‘3-Level-Quality Check’ and are packed with utmost care to ensure it reaches our customers in the most delightful condition. But in some rare cases, it may happen that due to rough handling of the package during transit by the courier partner, the product may not reach you in the condition you expected it to be. In such cases, below is what you need to do:

1) Inform within 48 Hours: The unboxing video should be from the very start, with showing the label and the entire package. There should be no cuts, pauses or edits in the video. Write an email within 48 hours of receiving the package to our returns support team at shringarstreet@gmail.com and attach all the necessary proofs for faster resolution. Our team will respond to your mail within 48 hours.

2) Reverse Pickup (Only for orders delivered within India): Once your return is approved and our team verifies that your order is eligible for a return and replacement, we will arrange a reverse pickup for your product at no extra cost, and the same will be attempted within 24 hours after confirmation. We will request you to keep the products ready for pickup, failure to do so we lead to cancellation of pickup, and you will have to ship the product back to us by bearing the shipping charges.

3) Resolution: Once the reverse pickup is successful, we will dispatch a replacement package for your damaged product depending upon the availability of the same or if product not available in warehouse , will refund you.

Cancellation Policy

• If unfortunately, you have to cancel an order, please do so within 2 hours of placing the order by contacting us at shringarstreet@gmail.com. We appreciate if you inform us as soon as possible in case you do not want an order, so that we do not dispatch the order and save on the courier cost and the effort. 
• If you cancel your order before your product has been dispatched, we will credit the full amount (in case of pre-paid order) in the original mode of payment. 
• If you cancel your order after your product has been dispatched, we will refund the amount minus shipping charges(in case of pre-paid order) for both Forward and RTO. 

Also, the charges will be refunded in original payment mode once we have received the product.